Portal terms

Last updated · 27 October 2026

About these terms

These terms cover your use of the Fraser Lomond client portal at portal.fraserlomond.com. Fraser Lomond is a trading name of Callum Fraser. If your organisation is our client, our written agreement with it comes first: where the two differ, the agreement applies. How we handle personal information in the portal is set out in the privacy notice.

Who can use it

People we’ve given access to: the staff our clients ask us to add, and people we’ve invited to use it. Your account is for you alone. Sign-in codes are sent to your email address, so keep that mailbox secure, and tell us at hello@fraserlomond.com if you think someone else has signed in as you.

Domains you add

Only add domains that you or your organisation run. The portal confirms this when our reports address appears in the domain’s DMARC record, and shows nothing about a domain until it does.

What it shows

The portal shows guidance from public records, the reports email providers send about your domains and, for clients, your Security Review and fix plan. It can’t see everything about your setup, and a Security Review describes your settings as they were when they were read. Check any change with whoever manages your email or IT before you make it.

Using it fairly

Please don’t try to reach another account’s information, test the portal’s security without our written agreement, or send it automated or bulk requests. If you find a security problem, tell us at hello@fraserlomond.com.

Changes and availability

We work to keep the portal available and accurate but can’t guarantee it always will be, and we may change what it does. If we make a change that affects what clients rely on, we’ll tell them first.

Ending access

If the account is your own, you can delete it at any time from the Account page. Access to a client organisation ends when its agreement with us ends, or when the organisation asks us to remove someone. We may suspend an account that breaks these terms.

Liability

For clients, liability is set out in the written agreement. Nothing in these terms limits liability that can’t be limited by law.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.